Thank you for shopping at All Things Scrubs. If you are unsatisfied with your purchase, we're here to help. This policy outlines the process for returns and exchanges.
Please read…
If you need to return any items, please email us at info@allthingsscrubs.com first to discuss any returns. If your return is approved all customers will be responsible for paying shipping costs to send your item(s) back to us. All Things Scrubs will only pay for shipping if we send you the incorrect size, color, or damaged during the shipping process.
1.
Returns
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item{s} must be in the following condition…
Unworn with tag{s} intact and in the original packaging as the customer received.
Unwashed
Smoke/stain/ odor-free.
Animal hair-free “No exceptions"
All return item{s} are subject to a 5% restocking fee.
Any item{s] returned without first notifying All Things Scrubs will automatically be returned to the customer.
2.
Non-Returnable Items
Custom embroidery items “No exceptions"
*Please note that due to hygiene and health concerns, we do not accept returns or exchanges on the following…
Compression hose {socks}
Face mask
Surgical Bonnets
Hats
Footwear {shoes}
3.
Exchanges
Please note that we do not offer exchanges. You may return your unwanted item(s), and follow our return process, to place a new order for your choice.
4
. Refunds
Once we receive your item{s} we will inspect it and notify you once it's approved. We will then immediately notify you regarding the status of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive your credit within 7-10 business days, depending on your bank/ credit card policies.
5.
Shipping Costs
Customers will be responsible for paying shipping costs for returning unwanted item(s).
6.
Canceled Orders
All canceled orders must be made within the next 24-hour time frame of the order being placed. Please contact us at info@allthingsscrubs.com with “Canceled order" in the subject line.
7.
Contact Us
If you have any questions on how to return your item{s} please contact us at
info@allthingsscrubs.com.
Thank You for choosing All Things Scrubs.
Back Order Policy
At All Things Scrubs, we strive to maintain a comprehensive inventory of medical apparel and accessories to fulfill our customers' orders promptly. However, there may be instances where certain items are temporarily out of stock or scheduled for future shipping due to high demand or supplier constraints.
Backorder Items:
· If an item in your order is on backorder, we will promptly notify you of the delay and provide an estimated restock date. Once the item is back in stock, we will ship it to you at no additional cost.
Future Shipping Items:
· Items marked for future shipping are those that are currently unavailable but expected to be restocked within a specified timeframe. We will indicate the scheduled shipping date for these items at the time of purchase.
Order Consolidation:
· If your order contains both in-stock items and backorder or future shipping items, we may hold the entire order until all items are available to ship together. Alternatively, we may choose to split the order and ship in-stock items immediately, followed by back-ordered or future shipping items once available.
Cancellation Option:
· If you prefer not to wait for backorder or future shipping items, you have the option to cancel those items from your order. Please contact us at
info@allthingsscrubs.com in the next 24-hour time frame of placing your order to request a cancellation.
Communication and Updates:
· We will inform you of any changes to the status of back-ordered or future shipping items via email. You can also track the status of your order online through your account dashboard.
Customer Support:
· We can assist you with any questions or concerns regarding back orders or future shipping items. Please don't hesitate to reach out to us for assistance.
We greatly appreciate your understanding and patience as we work to fulfill your order. Your satisfaction is our first and foremost objective as we are committed to providing you with a positive online shopping experience. If you have any further questions or require clarification on our backorder and future shipping policy, please contact us at info@allthingsscrubs.com.
